External Privacy Notice

Last Updated: August 2024

Who we are

We are Prinova Europe Limited (“Prinova”, “us”, “we”, “our”). We are a limited company registered in England and Wales under registration number 04548728 and we have our registered office at 10 Aldersgate Street, London, England, EC1A 4HJ.  We are registered with the UK supervisory authority, Information Commissioner’s Office (“ICO”) in relation to our processing of Personal Data under registration number ZA107819.  https://www.prinovaglobal.com is operated by Prinova Europe Limited. 

What we do

We are one of the world’s largest distributors of functional ingredients and a provider of integrated solutions such as nutrient premixes and particle management services. We, and our affiliates, subsidiaries and related entities are committed to protecting the privacy and security of the Personal Data we process about you.  

Controller

Unless we notify you otherwise, we are the controller of the Personal Data we process about you. This means that we decide what Personal Data to collect and how to process it.

The purpose of this privacy notice is to explain what Personal Data we collect about you and how we process it. This privacy notice also explains your rights, so please read it carefully. If you have any questions, you can contact us using the information provided below under the ‘How to contact us’ section.

This privacy notice applies to you if:

1. You visit our website

2. You purchase goods or services from us

3. You enquire about our products and/or services 

4. You sign up to receive newsletters and/or other promotional communications from us  

‘Personal Data’ means any information from which someone can be identified either directly or indirectly. For example, you can be identified by your name or an online identifier. 

The type of Personal Data we collect about you will depend on our relationship with you. For the type of Personal Data we collect see the table below in the section entitled ‘Purposes, lawful bases and retention periods’.

We collect most of the Personal Data directly from you in person, by telephone, text or email and/or via our website. 

However, we may also collect your Personal Data from third parties such as: 

• reputable companies who provide lead generation contact lists 
• others to whom you have provided consent
• publicly available sources such as social media platforms

We will only use your Personal Data when the law allows. Most commonly, we will use your Personal Data in the following circumstances:

Where Personal Data is processed because it is necessary for the performance of a contract to which you are a party, we will be unable to provide our services without the required information.

From time to time, we may share your personal information with companies in the Prinova group or with the following third parties for the purposes set out above:

• fraud detection agencies and other third parties who operate and maintain fraud detection registers
• the police and other third parties or law enforcement agencies where reasonably necessary for the prevention or detection of crime
• our third-party services providers such as IT suppliers, payment providers, actuaries, auditors, lawyers, marketing agencies, document management providers, tax advisers, and insurance software providers
• selected third parties in connection with the sale, transfer or disposal of our business

If you would like further information regarding the disclosures of your personal information, please see the “Contacting us” section below for our contact details.

Your Personal Data may be processed outside of the EEA. This is because some of the organisations we use to provide our service are based outside the EEA. 

We have taken appropriate steps to ensure that the Personal Data processed outside the EEA has an essentially equivalent level of protection to that guaranteed in the EEA. We do this by ensuring that:

• Your Personal Data is only processed in a country which the relevant authority has confirmed has an adequate level of protection (an adequacy regulation), or
• We enter into Standard Contractual Clauses (“SCCs”) with the receiving organisations and adopt supplementary measures, where necessary. (A copy of the SCCs can be found here)
• We enter into an International Data Transfer Agreement (“IDTA”) with the receiving organisation and adopt supplementary measures, where necessary. (A copy of the IDTA can be found here).

You have certain rights in relation to the processing of your Personal Data, including to:

• Right to be informed
  You have the right to know what personal data we collect about you, how we use it, for what purpose and in accordance with which lawful basis, who we share it with and how long we keep it. We use our privacy notice to explain this.

• Right of access (commonly known as a “Subject Access Request”)
  You have the right to receive a copy of the Personal Data we hold about you.

• Right to rectification
  You have the right to have any incomplete or inaccurate information we hold about you corrected.

• Right to erasure (commonly known as the right to be forgotten)
  You have the right to ask us to delete your Personal Data.

• Right to object to processing
  You have the right to object to us processing your Personal Data. If you object to us using your Personal Data for marketing purposes, we will stop sending you marketing material. 

• Right to restrict processing
  You have the right to restrict our use of your Personal Data. 

• Right to portability
  You have the right to ask us to transfer your Personal Data to another party.

• Automated decision-making.
  You have the right not to be subject to a decision based solely on automated processing which will significantly affect you. We do not use automated decision-making.  

• Right to withdraw consent
  If you have provided your consent for us to process your Personal Data for a specific purpose, you have the right to withdraw your consent at any time. If you do withdraw your consent, we will no longer process your information for the purpose(s) you originally agreed to, unless we are permitted by law to do so.

• Right to lodge a complaint
  You have the right to lodge a complaint with the relevant supervisory authority, if you are concerned about the way in which we are handling your Personal Data. The supervisory authority in the UK is the Information Commissioner’s Office who can be contacted online at:
  
  Contact us  | ICO
  Or by telephone on 0303 123 1113
  
  For supervisory authorities in other countries within the EU see the link below:
  https://edpb.europa.eu/about-edpb/about-edpb/members_en

How to exercise your rights

You will not usually need to pay a fee to exercise any of the above rights. However, we may charge a reasonable fee if your request is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

If you wish to exercise your rights, you may contact us using the details set out below within the section called ‘How to contact us’. We may need to request specific information from you to confirm your identity before we can process your request. Once in receipt of this, we will process your request without undue delay and within one month. In some cases, such as with complex requests, it may take us longer than this and, if so, we will keep you updated.

We may update this notice (and any supplemental privacy notice), from time to time as shown below. We will notify of the changes where required by applicable law to do so.

Last modified August 2024

You can find previous versions of this notice here.